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Practice group / MVZ

Bringing a multi-site practice group onto one consistent IT standard

A growing practice group was running each site with different networks, devices, telephony and support paths. Koek established one shared technical standard so new and existing locations no longer had to be operated like separate islands.

Focus areas

Site assessment, target standard and rollout planning
Network, security, telephony and workplace design
Rollout of workplaces, site components and support structure
Stabilisation phase for the new cross-site operating model
Representative preparation of workstation kits for multiple practice sites.

Starting point

Each site had its own deviations in networking, workplace setup, telephony and support. That made security, rollouts, cover situations and scalable growth much harder.

Scope

  • • Site assessment, target standard and rollout planning
  • • Network, security, telephony and workplace design
  • • Rollout of workplaces, site components and support structure
  • • Stabilisation phase for the new cross-site operating model

Outcomes

Einheitlich

Shared standard introduced for networking, workplaces and communication

Cross-site standards reduced one-off setups and made new rollouts easier to plan.

Planbar

Rollout managed in waves instead of exception-driven steps

Workplaces, infrastructure and commissioning were moved into a more orderly delivery rhythm.

Nachvollziehbar

Support paths and ownership aligned across sites

Incidents, requests and escalations could follow one clearer shared operating model.

Technologies and systems

  • • Networking, VoIP, workplace hardware, Microsoft 365, security standards
Relevant services

Which service blocks came together in this project

Next step

Plan a similar initiative with technical clarity

If your situation looks similar, this case study usually makes it easier to decide which building blocks should be prioritised first.